Everyone can get quite busy from time to time, and we understand that special circumstances are unavoidable and a cancellation of your appointment may be necessary. If you do find yourself unable to keep an appointment, we kindly request 24 hours’ notice. This courtesy enables us to schedule another client in this time to help fill the allocated slot. 

 

**However in the case of a PERMANENT MAKEUP/ COSMETIC TATTOOING appointment we require

at least 48 hours’ notice as larger allotments of time are much harder to fill. 

 

 If 24-48 hours notice isn’t given your deposit will be lost. If you simply do not show up ( No Show No Contact ), you will incur a fee equivalent to 100% of the booked appointment.

For treatments canceled on the day of booking (with no deposit placed) a fee of $100 will be incurred.

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In regards to packages if a session of a prepaid package is not attended or is canceled the day of the booking,

50% of the cost of that session will be deducted from the package.

 

Please ensure you are on time for your appointment as a courtesy to the client that follows. If you are more than 10 minutes late, we cannot guarantee we will be able to complete your treatment for you. If your treatment is unable to be completed due to being late, the above cancellation policy will apply and deposit will be lost.

 

Refund terms for bookings and prepaid packages**:

 

Any payment or deposit made for your appointment is non-refundable.

If you’ve purchased prepaid packages and later decide not to proceed, those packages are non-refundable; however, the remaining credits can be applied to other treatments available at The Aesthetics Lab.

 

Credit applicability: Remaining credits from prepaid packages can be used toward any available treatments at The Aesthetics Lab.

 

Cancellation and no-show approach**:

 

Cancellations and no-shows affect our scheduling and ability to accommodate other clients. Therefore, we politely enforce our cancellation policy and sincerely appreciate your understanding and cooperation.

Many thanks.

The Aesthetics Lab Team